Refunds

Our products are digital, so you get them straight away and can’t send them back. Because of that, we don’t offer refunds if you simply change your mind. You are always entitled to the remedies in the Australian Consumer Law, and we’ll put things right if something is wrong.

When you’re entitled to a refund

We’ll give you a refund, or a replacement if you prefer, if a product:

• doesn’t download or open, and we can’t fix it for you quickly;
• is significantly different from its description or preview;
• has a major problem that makes it unfit for its purpose.

If the problem is minor, such as a typo or a small error, we’ll fix it and send you the corrected file at no cost.

Membership

• You can cancel at any time from your account page. You keep access until the end of the period you’ve paid for, and you won’t be charged again.
• If you’re charged for a renewal you didn’t mean to keep and haven’t used the membership since it renewed, email us within 14 days of the charge and we’ll refund it.
• If you were charged twice or charged in error, we’ll refund the extra charge.

How to ask

Email hello@example.com with the email address you used, what you bought, and what went wrong. We’ll reply within 5 business days. Approved refunds go back to your original payment method and usually appear within 5–10 business days.